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Our Service
The lawyers and staff at Matrix are committed to excellence in all areas of service. You can find out about our service standards through the links below, which contain information on how we work and the procedures we follow.

You can also find our processes for complaints and information for lay clients, including recourse to the Legal Ombudsman.


Matrix operates an ethical standards approach to fee negotiating and welcomes open discussions about fees and contractual terms with our clients on a case by case basis.

Standard terms

Our members work under the standard default terms provided by the Bar Council of England & Wales, known fully as The (new) Standard Contractual Terms for the Supply of Legal Services by Barristers to Authorised Persons 2012. In addition, The Standard Contractual Terms Governing the Acceptance of Legal Aid Instructions for the Supply of Legal Services by Barristers to Authorised Persons in Civil (Non-Family) Cases are adopted in respect of civil legal aid cases. Details of both these terms can be found below.

Equality and diversity

Matrix is committed to the elimination of disability discrimination in all its activities and procedures, including the treatment of and conduct towards all who have dealings with Matrix.

We are happy to make reasonable adjustments to our practices and facilities, including visits to our offices, in order to improve accessibility for those with disabilities or special requirements. Please contact us in order to arrange this. Our dedicated Equality and Diversity officer is Mathew Purchase. 

Quality assurance

Matrix is a certified Quality Mark organisation, a scheme that ensures clients have access to quality legal advice. Our Quality Assurance Office is our Chief Executive, Rachel Holmes.

Investors in People

In 2014, we achieved the Investors in People Gold award, which recognises that our organisation works at the highest standard of people management. Find out more about Investors in People on their website.

Key documents

For further information please see:

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